For returns to The Blank T Shirt Shop: You must request an RA (Return Authorisation) number before making a return. To get your RA number please email us at firstname.lastname@example.org and request an RA number. In your Email please let us know the reason why you would like to return your Item The Invoice number and when the Purchase was made. Once you receive your RA number send us back you item with your RA Number clearly marked on the back of the Parcel with your return address.
What can you returned: Items that are faulty/damaged. At Your Cost You Can Exchange The Wrong Size T Shirt for a Like for Like T Shirt in a different Size. That is the Same Style and Brand of T Shirt for a Different Size in the Same Style and Brand. The Garment must nnot have been worn or washed.
We will not refund or exchange because you changed your mind, you did not follow the care instructions and have damaged the garment.
Please use the size guide to make sure you are purchasing the correct size and please be aware all garment sizing has a tolerance of 2.5cm for half chest and length. If you believe the garment was washed correctly please return the garment to us so we can asses what went wrong and ship out a new t-shirt for you.
We take customer service serious and we want you to love your T Shirt if there is a problem we want to know. Just please be aware that we
- Garment colours may vary Slightly from the Actual Images on the Web Site.
- Images on the web site are for a guide only and some differance between the garment and the actual garment that you receive may occur.
- Some Garment are Not Pre Shrunk as stated on the web site and this should be taken into consideration when ordering.
- Most garments will shrink a little on the first wash please take this into consideration.
- We Use Manufacture data, this can some times be a little out when converting from US to AU Measurements.
When can I not return my Item: No returns will be accepted after 21 days of dispatch of purchase. Items with noticeable wear and tear cannot be returned. Items must be in a like new condition to be able to be returned.
Return Shipping Charges: All shipping charges for returning products to us must be paid by the Purchaser. We may from time to time reimburse shipping charges but this is done at our discretion.
To return your items:
- Obtain your RA Number
- Pack and Ship your Return, send any tracking Number to us, Please be aware we will not cover lost items in Post with out a Tracking Number from you.
Send the package to:
Custom T Shirt Shop
Shop 6 50 Hume St
Norman Park QLD